3 Things to Do If a Claims Representative Won’t Respond

A person who lost property in the Bastrop fires may have been short-changed or altogether ignored by their claims representative. These claims adjusters can’t ignore a policyholder’s claim, however. According to the law, an insurance company is required to act in good faith towards their policyholders. Failure to do so can result in legal action against that insurance company by an aggrieved policyholder.

If you have been ignored by an insurance company, it is important to be aware that you may have legal recourse. To learn more about your legal options, contact the Bastrop fire insurance claims attorneys of Williams Kherkher by calling 800-639-8460 today.

Steps to Take

Obviously, in the wake of such a horrible disaster, many insurers were inundated with claims and may be slower than usual to respond. However, there are reasonable limits, and you should not let patience or understanding lead you to delay pursuing measures that are necessary to obtain the benefits that you need. The following steps are appropriate if you have not received an adequate response from your insurer.

#1: If you called, send a claim in writing
Some people call their insurance company to get in contact with a claims adjuster. However, phone conversations are easily forgotten or ignored. If a person sends a letter in writing and keeps a copy, they have physical evidence of the claim request. If this claim fails to get an adjuster’s attention, the policyholder may want to send a copy of the claim with a cover letter farther up the insurance company’s corporate ladder.

#2: Contact the state government
State governments have insurance commissioners and departments to help policyholders deal with unresponsive policy providers. If an insurance company fails to respond to a policyholder’s claim, that individual is within their rights to take their complaint to the state.

#3: Find an attorney
In some cases, insurance companies are so focused on profits that they may ignore claims until the people who are filing these claims take legal action. Do not be bullied by an insurance company. If a claim is ignored, a policyholder has the right to file a lawsuit alleging bad faith on the part of their insurance company.

Contact Us

If your property was damaged or destroyed in the Bastrop fires and your insurer has not provided you with adequate service or sufficient benefits, we may be able to help. For more information, contact the Bastrop fire insurance claims lawyers of Williams Kherkher today at 800-639-8460.





Note: Williams Kherkher's primary office is 8441 Gulf Freeway, Suite 600, Houston, TX 77017-5051. The Leon Law Firm's primary office is One Sugar Creek Center Boulevard, Suite 980, Sugar Land, Texas 77478.

Williams Kherkher and The Leon Law Firm are taking joint responsibility for potential cases as co-counsel.

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